[Bug] Unreal Engine is exiting due to D3D device being lost
LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')
Got this error everytime i start a game.
First - all is working finde.
Suddenly (around 5 minutes) the game freezes and this error shows up.
Troubleshooting doesnt work.
All other Unreal-Engine-Games are working without problems.
Please help - its a great game.
(hardware and drivers are up to date + a new os-installation Win10pro)
Comments: 30
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16 Dec, '21
InflexSame here. I suspect drivers 497.09 but did not try to downgrade yet. Software scheduling and DX11 does not help.
I have RTX 2080S. -
26 Dec, '21
InflexSo, my problem seems to be vendor OC'd GPU, nVidia default clock speeds look good so far.
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05 Jan, '22
harryit is doing the same think for me also. I am currently in contact with epic tech support they are trying to help me get answers.
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06 Jan, '22
Juanan MergedLowLevelFatalError [File:Unknown] [Line: 671] CommandQueue->Signal(FenceCore->GetFence(), FenceToSignal) failed at D:/BA/work/92bbbfa44df12262/Engine/Source/Runtime/D3D12RHI/Private/Windows/WindowsD3D12Fence.cpp:22 with error DXGI_ERROR_DEVICE_REMOVED
I've been playing for a month, and the last three days have been the worst in terms of how the game works. You cannot finish a mission because when you feel like it, you fall down and the mission restarts, to start over. So I have the last 4 missions, there is no way to play. After a month the developers are not able to fix the most basic thing, what is that you do not lose what you saved? You're shitting it a lot, making a lot of people quit the game. Put the batteries now, for God's sake. -
09 Jan, '22
Juanan MergedLowLevelFatalError [File:Unknown] [Line: 671] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\BA\work\92bbbfa44df12262\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1168 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
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09 Jan, '22
Juanan MergedLowLevelFatalError [File:Unknown] [Line: 671] GetParentDevice()->GetResidencyManager().ExecuteCommandLists(D3DCommandQueue, Payload.CommandLists, Payload.ResidencySets, Payload.NumCommandLists) failed at D:/BA/work/92bbbfa44df12262/Engine/Source/Runtime/D3D12RHI/Private/D3D12DirectCommandListManager.cpp:570 with error DXGI_ERROR_DEVICE_REMOVED
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10 Jan, '22
Juan Antonio Gómez Madrid MergedHello. For about three days I have been unable to juagr due to the error message "unreal due to D3D device being lost". I think this error is known to the community. Obviously I have everything updated on my computer, plus it only happens to me with this game, so the bug is exclusive to the game. Because it happens?? do not know. I do not know how to fix it. What I wonder is if the developers are going to do something about it or am I forgetting about the game? At the moment the experience of playing is going to shit. Greetings.
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10 Jan, '22
Juan Antonio Gómez Madrid MergedSame bug. I have everything updated. Equipment left over to play. I have tried everything and nothing. And obviously it only happens to me with this game so the fault is development, not my team. Do you plan to fix it? If someone has found a way to fix it, I would be very grateful if you shared it. Greetings.
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11 Jan, '22
Elissa - Producer Admin"Do you plan to fix it at some point?" (suggested by Juan Antonio Gómez Madrid on 2022-01-10), including upvotes (1) and comments (1), was merged into this suggestion.
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11 Jan, '22
Elissa - Producer Admin"more bugs..." (suggested by Juanan on 2022-01-09), including upvotes (1) and comments (0), was merged into this suggestion.
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11 Jan, '22
Elissa - Producer Admin"Do you plan to fix so many bugs in the game one day?" (suggested by Juanan on 2022-01-06), including upvotes (2) and comments (0), was merged into this suggestion.
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11 Jan, '22
Elissa - Producer Admin"other bug" (suggested by Juanan on 2022-01-09), including upvotes (1) and comments (0), was merged into this suggestion.
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18 Jan, '22
fornost gsdAnybody else having trouble with UE keep freezing. You can't close the game properly so you have to ctr/alt /del it. And when you restart there is no save game, you are dropping to the surface like you did the first time. Only difference is they subtract the amount of time you have spent on the prospect already. Happened to me yesterday and again just now, both times hours are just gone. This is in solo mode and offline.
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18 Jan, '22
fornost gsdTwice in a half hour it has frozen on me. It is unplayable in this state.
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19 Jan, '22
ThishaI had this before and got my hopes up as I suddenly noticed yesterday during our last day of Pay Day Extraction that it had been a while.
Today, playing Avalanche, it happened like 4, 5 times within the first 2 hours. -
09 Feb, '22
fornost gsdagain today
LowLevelFatalError line198
Error0x887A0006 hung.
They say they are working hard to fix this but it has been happening as long as I have been playing, (which was the second beta) -
09 Feb, '22
fornost gsdAnd again immediately I restarted, exactly the same message,
This is really starting to leave a sour taste. -
10 Feb, '22
fornost gsdSomething really needs to be done about this. It happened to me 8 times yesterday afternoon and has happened twice in an hour this morning. I have just been killed by cave worms when I restarted, even though I had already killed them, 4 of them at the same time doesn't give you a fair chance, can we not get a bit of time when we restart inside a cave? I love the game, I think it is amazing but this will stop me playing and it's sad because it's not the fault of the game. UE really need to get their act together, seems it happens on a lot of games and it has been for a while, they say that they are working hard on fixing the problem but they don't seen to have made any progress yet, which is not good enough after all this time.
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17 Feb, '22
SomeoneGetting this issue as well - Can happen after a small time playing or a long time playing and anywhere, in caves, base, wilderness.
Running a 1080ti
Have cleaned drivers and reinstalled, still occurs.
LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG') -
03 Mar, '22
FedericoLowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x0 - 'S_OK'). unplayable game, every time I have to restart completely the mission... it's a shame
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23 Apr, '22
xaelJust adding to this.
I was able to play fine on my old GTX 1080.
Literally the _only_ thing I've changed about my hardware is run a RTX 3080 and now I have these issues. There have been a few updates to the game since I last played as well, I guess.
I'm running latest NVIDIA Drivers (512.15).
For futher context -- it _seemed_ to be fine while until I started laying power cables. Since then it crashes very reliably after a minute or two in game on that save.
It also seems top happen with both DX11 and DX12, although the error was more specific on DX12. -
15 Jul, '22
Hans Mergedgame is unplayable for me. It keeps crashing LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG') just one of the errors I have received
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24 Jul, '22
Sarel Kruger MergedSame here, game is unplayable. runs for a few seconds and then crashes.I make a point of starting it and sending at least 10 crash reports in daily. Maybe if we spam them with crash reports they will decide to try fix it.
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05 Sep, '22
fornost gsdI complained about this in January and again in February. Then I had a break from the game, now I have returned to it I find it is still happening sometimes. At times the game will run flawlessly and at other times it wont run for a complete minute before it hangs. It is really frustrating.
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07 Sep, '22
fornost gsdMy game hangs due to d3d being lost everytime as soon as it starts. My solo game offline I have given up with because it is unplayable. So I thought I would start a new game, go online and use dx12 the result is that it has hung twice in a couple of minutes. There are times when this game runs perfectly for hours but that is rare compared to being like it is now.
Nothing seems to be happening with this very real problem, I send reports to UE when it lets me, I post on here and nothing happens. -
09 Jul, '23
Dustin MergedSame here, i get Lowlevelfatalerrors 192, 684, and EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000. Always send reports but don't know if that goes to developers or just to Unreal Engine. The crasges avove just occur randomly after about a couple of minutes of play and crash to desktop with the UE_Icarus error screen. I cannot seem to play the game at all. Have been looking online and they suggest updating drivers, verifying game files, running the game in DX11, running it from Geforce Ex launcher, running it on lower settings/windowed, and reinstalling the game, I have done all of those and still nothing 😦.
Would really like to play this game.
Specs:
Ryzen 9 7900x
RTX 3080 FTW3 12GB
ROG B650-A MB
32GB Vengence 6000MT/s DDR5 -
09 Jul, '23
DustinSame here, I get Lowlevelfatalerror 198: d3d being lost Same here, The crashes randomly after about a couple of minutes of play and crash to desktop with the UE_Icarus error screen. I cannot seem to play the game at all. Have tried updating drivers, verifying game files, running the game in DX11, running it from Geforce Ex launcher, running it on lower settings/windowed, and reinstalling the game, getting this error above Lowlevelfatalerror 192, 684 and EXCEPTION_ACCESS_VIOLATION. all resulting in drop to desktop.
Specs:
Ryzen 9 7900x
RTX 3080 FTW3 12GB
ROG B650-A MB
32GB Vengence 6000MT/s DDR5 -
10 Jul, '23
Elissa - Producer Admin"Crash, crashing, crashes!" (suggested by Hans on 2022-07-15), including upvotes (6) and comments (2), was merged into this suggestion.
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20 Jul, '23
DustinAny thoughts on this? I have since downloaded Epic Games Store and updated Unreal engine, I also changed my graphics card out through RMA as i have had other crashes in other games and hope it was it. now i almost always get the error below: still can only play for 10 mins or so before crash, open to suggestions.
LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG') -
27 Jul, '23
DustinI think i have fixed this issue for me!!! So pumped to finally be playing the game! Shoutout to EVGA customer support who told me my crashes seem like a memory problem. He told me to look into enabling XMP mode for the memory in the BIOS which can help the memory run better. I have an AMD motherboard so there is no XMP mode but it does have EXPO (EXtended Profiles for Overclocking) which i enabled and have played for three days straight with no crashes! It also stopped the similar crashes i was having in another game. So it might be worth looking into if you are having similar crashes. Another point is you can set the frequency of your memory in the BIOS as well and it might be worth looking into doing that manually instead of in auto helps you out.
Good luck all!