Computer Restarting [Bug Report]
I have a serious problem with the game crashing my computer. I've run Icarus up until 2 weeks ago & since I started back up. My computer has fully restarted after running the game. It could be within the first hour or it could be the moment I start the game up. But I've never had any issues with my computer restarting until now. I haven't been able to submit a bug report because the window doesn't prompt before restarting. I don't know what's causing it, but I know my computer isn't the problem.
Comments: 4
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07 Mar, '22
Elissa - Producer AdminHey! Not much we can go off in this ticket but it might be a hardware issue rather than a game issue.
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09 Mar, '22
DrumaxNo, I use my computer on a daily basis for work & other (much more performance intensive) games most days. The ONLY time I've ever had my computer magically restart is when I am opening or running Icarus. All my hardware is less than a year old & all pretty new models. Running a 3060 Ti.
I submitted this to make you guys aware of the issue that is happening when specifically running Icarus & have it be known. Not so I can get a "it's your hardware, not our game." -
09 Mar, '22
Elissa - Producer AdminSo unfortunately we've not seen anything like this from anyone else so it's a super rare issue to have. We can log the issue, but our tech devs don't have an answer for why this may be happening from our end. Icarus takes a lot of RAM, so perhaps your RAM is too low - you could post your specs to help us out, but we're not sure how we can help at this stage. Sorry this is happening to you.
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27 Mar, '22
Marco DiehlHello
After reading many crash reports, this comes the closest to my crash issue. I get a complete freeze of my computer while playing Icarus. It can happen at any time. Doesn't matter what I do. My computer freezes with a strange and loud noise in my headphone. The only way to get out of this, is a hard reset of my computer. This happens only while I play Iccarus.
Here is a part of my DxDiag file: If you need more to figure this out, I need a link, where I can send the complete file.
Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
BIOS: 1007 (type: UEFI)
Processor: Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz (20 CPUs), ~3.7GHz
Memory: 32768MB RAM
Available OS Memory: 32612MB RAM
Page File: 39510MB used, 5227MB available
Display Devices
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Card name: NVIDIA GeForce RTX 3080 Ti