unable to transfer account data

Comments: 19

• 11 Dec, '22
  Elissa - Producer Admin

  Hi there, have you tried verifying your game files?

• 12 Dec, '22
  pacificateur

  no not yet i don't know how to do it

• 

  12 Dec, '22
  pacificateur

  I found the procedure and I checked the game files which are good. The result is always the same. I specify that my graphics drivers are up to date. I attach the screenshots.

• 

  12 Dec, '22
  pacificateur

  I clicked on <DEV> FORCE DATA MIGRATION with the same result

• 

  12 Dec, '22
  Vamp Merged

  Played for 10 hours few crashes. But then account migration failure will not pull up profile Game is now a BRICK. WTF?

• 13 Dec, '22
  Elissa - Producer Admin

  If you type exactly what you were doing in the text box at the top it will send it to us so we can more easily track it down to fix it. You could try uninstalling the game, deleting all the files, and reinstalling it again to see if that helps.

• 

  13 Dec, '22
  AlissaFX

  Hi there, i got the same/ similar issue. I tested data validation, DX12 and DX11 version, reinstall and changing settings. the Issue occurs at "get meta inventory". Running at Steam.

• 13 Dec, '22
  Elissa - Producer Admin

  "Account migration failure" (suggested by Vamp on 2022-12-12), including upvotes (1) and comments (0), was merged into this suggestion.

• 14 Dec, '22
  pacificateur

  I uninstalled and reinstalled several times and still the same problem.Account migration is not done

• 

  15 Dec, '22
  Yozheek

  The same issue. Game crashes at "get meta inventory" stage. Game files was checked several times.

• 

  16 Dec, '22
  AlissaFX

  At installing the current update today, i got the Error "Failed to get Profile".
  As i was interested int the issue, i tryed to use the beta branch Pre-data Decentralization and got no connection there as well (see Picture).
  Does anyone have any suggestions but reinstalling and validating the game files?
  Is this linked to the Issues i had before?

• 17 Dec, '22
  AlissaFX

  Hello the Error "Failed to get Profile" got fixed and I am back to the original issue.
  Any advice?

• 19 Dec, '22
  Elissa - Producer Admin

  Where have you stored the game? What are your PC specs?

• 

  19 Dec, '22
  AlissaFX

  Hi there,
  I store the Game on a Steam-folder at an SSD different than C, but tested it located at the C SSD as well (see attached Error log from Today with the current version of the game).
  PC Specs:
  Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
  32GB RAM
  NVIDIA GeForce RTX 2080 SUPER
  2 SSD
  2 HDD
  Of course current drivers etc.
  Thx for the help

• 19 Dec, '22
  Elissa - Producer Admin

  Have you ever used Mods when playing Icarus? Would you be able to zip up your offline game files and send them to me too? So I can pass on the information for a dev to look into. Feel free to email me at [email protected] if you want. Thanks!

• 20 Dec, '22
  AlissaFX

  Hey Elissa,
  
  i send an E-Mail to the address you mentioned with the requested data. the subject is "icarus.featureupvote.com/suggestions/347485" so you can match the Mail easily. To your question: I modified the "engine.ini" once with gamma = 3 but deleted the file for having a fresh cleanup 20-30 game h 8-10 weeks ago.
  I did unpack the unreal data in a separate folder as well, for data extraction of the recipes for my own little spreadsheets.
  Please contact me on this Post or per E-Mail if i can help further.
  Thanks for the effort!

• 23 Dec, '22
  Yozheek

  Any progress? Two weeks after the ill-fated decentralization patch, and two weeks I can't go further than the main menu.

• 30 Dec, '22
  Yozheek

  Three weeks, new patch and I still can't play.

• 06 Jan
  Yozheek

  A month without a game already. And not even a single piece of advice about what to do. May be I need to request a refund?